Wednesday, June 8, 2011

Stylist policies for Holt Renfrew

Editorial shoots merchandise loans policies and procedures



  1. Holt Renfrew loans merchandise for pre-approved projects, in mainstream fashion publications where credit (preferably on-page credit) is guaranteed.

  1. We ask that you limit your pulls to 15 pieces or less, to lessen impact on our daily business and loss of potential sales—which is our overriding priority.

  1. We ask that you return goods within a max. 48 hour timeframe. All items must be returned in the same condition and manner as it was loaned (i.e. on hangers, buttoned up, with tags on etc.)

  1. We require a letter from the editor/publisher, authorizing the stylist and assuming responsibility for any loss or damage, payment at full retail price.

  1. We reserve the right to edit pulls.

  1. Fine jewellery needs to be pre-arranged, and its use subject to approval. We may need to have a security person attend the shoot, depending on value.

  1. We do not loan merchandise over the weekend. Please give at least one week notice in advance of any shoot, again taking into account weekends.

  1. All stylists must sign into Personal Shopping at their pre-arranged appointment. Upon arrival, you will be given an HR visitor sticker to wear visibly so that all associates on the floor are aware that you are a stylist, authorized to pull.

  1. Pick up and drop off of goods will always be coordinated thru Personal Shopping. In unusual circumstances, our Loss Prevention department can be called upon for advice or assistance.

  1. The following are restricted from being pulled:

    1. Sale items
    2. Footwear
    3. Carole Tannenbaum Jewellery
    4. Tom Ford merchandise
    5. Out of season merchandise
    6. Swimwear bottoms (unless off-figure shot)
    7. No lingerie bottoms (unless off-figure shot)
    8. No packaged goods (e.g. boxed garments)

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